Cancellations from 14 to 8 days before the execution of the reservation: One day of rent applies as a penalty.
Cancellations from 7 to 4 days before the execution of the reservation: Three days of rent applies as a penalty.
Cancellations 3 days before the execution of the reservation: 100% of the total amount applies as a penalty..
In the event that the client does not rent the car for reasons beyond the control of the car rental company, no refund will be made.
In case of delivering the car before the agreed date for reasons beyond the control of the car rental company, no refund will be made.
Only people over 21 years of age and who have a driver's license for a minimum of 2 years can rent cars in Cuba through our website.
You must present your valid driver's license with at least 2 years old, original passport or identity card in case you reside in Cuba and the voucher of your reservation in print.
The payment is made online, once the confirmation number has been confirmed and sent, an email will be sent with a payment link. The link will show the prices in EUR at the rate of the day with the Cost in USD. You will pay in USD the agreed value. All these reasons are for the embargo on Cuba.
Only people in the car contract can pick it up at the point of rent. You must add an additional driver when picking up your car in Cuba, maximum 2 additional drivers
It depends on the offer you select. During the car rental process you can see if the car insurance is included or not in the total. In case it is not included you must pay it at the time of picking up the car in Cuba.
Yes, you must pay an amount for the fuel, the price varies depending on the car. Also a security deposit that insures it in case you incur damages to the car that are not covered by the insurance that will be returned at the time of delivery the car. If car insurance is not included you must also pay it.
Contact us to make a change to your reservation if possible. It will incur a cost of $ 80 plus the difference in the total cost of the rent for the new dates in case of being higher and if there is availability, if there is no availability, the money will not be returned. Contact us to make a change to your reservation if possible. It will incur a cost of $ 80 plus the difference in the total cost of the rent for the new dates in case of being higher and if there is availability, if there is no availability, the money will not be returned. Contact us to make a change to your reservation if possible. It will incur a cost of $ 80 plus the difference in the total cost of the rent for the new dates in case of being higher and if there is availability, if there is no availability, the money will not be returned.
In case of breakage, accident or other similar mishap, the customer must immediately inform the sales office belonging to the RENTADORA closest to the place, as well as take safety measures avoiding damage, accidents or theft. The customer is responsible for the car while in custody through this contract.
Yes, but you will incur an additional cost, the cost varies according to the place of delivery, please consult with the rental agency in Cuba for more information.
The customer has 59 minutes of bonus, after that time and up to 5 hours will pay 1/5 of the daily rate for each extra hour.